Privacy Policy

This privacy policy applies to the LERC Dubai website and related digital services, including booking requests, contact enquiries, email, WhatsApp, and marketing workflows operated by the clinic.

We may collect your name, phone number, email address, treatment of interest, preferred date, message, preferred language, and technical information such as IP address, device type, visited pages, and campaign links that brought you to the site.

If you send medical information, images, reports, or details of previous eye surgery, we use that information only to respond to your request or prepare for your appointment. Do not send urgent medical information through the website or email.

We use your information to respond to enquiries, arrange consultations, send confirmations and follow-ups, manage lead records, improve the website experience, protect the site from misuse, and comply with legal or regulatory obligations.

We do not sell patient information or lead data. We do not use your medical information for behavioural advertising.

If you submit a booking or contact request, we may send confirmation or follow-up messages by email or WhatsApp. You may ask us to stop marketing messages at any time. We may still send necessary service messages, such as appointment confirmation or pre-consultation instructions.

We may use providers for hosting, email, WhatsApp Business API, media storage, analytics, and customer relationship management. They receive only the information needed to provide their service and may not use it for their own purposes.

The site uses essential cookies for sessions and form protection. Analytics and campaign measurement tools may be added later with an appropriate consent setup. If non-essential tools are activated, we will explain that in the site interface or privacy settings.

We keep information only as long as needed for enquiries, appointments, operational records, and legal obligations. We use access controls, encryption for sensitive data where appropriate, and internal audit records where practical.

No transmission or storage method is completely secure. If you believe information was sent in error or exposed, contact us immediately.

You may request access to your information, correction, deletion where legally permitted, or objection to marketing messages. We may need to verify your identity before completing some requests.

The website is not directed to children acting independently. If an enquiry concerns a minor, communication should be made by a parent or legal guardian.

For privacy requests, email [email protected] or call +971 55 583 8367.